frequently asked questions
How are your products made?
Every Pawsonalité Co. item is made to order just for you. That means no excess inventory and a product made fresh with every purchase.
Are your products unisex?
Yes — all our apparel is unisex. Our pieces are designed to fit everyone comfortably. Check the size guide on each product page to find your perfect fit.
How long does shipping take?
Processing takes 2–5 business days. Shipping times vary by location:
- United States: 5–10 business days
- Canada & Europe: 10–20 business days
- Rest of the world: 15–30 business days
You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes — free standard shipping on all orders worldwide, always.
Can I return or exchange my order?
Because every item is made to order, we don't accept returns for size or color preference. However, if your item arrives damaged or defective, contact us within 7 days and we'll make it right.
My order arrived damaged. What do I do?
Email us at hello@pawsonalite.comwith your order number and a photo of the damage. We'll send a replacement at no cost.
Do you ship internationally?
Yes — we ship worldwide. Shipping is always free regardless of your location.
What payment methods do you accept?
We accept PayPal.
I have a question not listed here.
Email us at hello@pawsonalite.com — we respond within 24–48 hours.