Shipping Policy
Processing Time All orders are made to order. Processing takes 2–5 business days before shipping.
Shipping Times
- United States: 5–10 business days
- Canada & Europe: 10–20 business days
- Rest of the world: 15–30 business days
Shipping times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Free worldwide shipping on all orders — always.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Customs & Duties (International Orders) International orders may be subject to customs fees or import duties depending on your country. These fees are the responsibility of the customer and are not covered by Pawsonalité Co.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, contact us at hello@pawsonalite.com and we'll investigate immediately.
Questions? Email us at hello@pawsonalite.com — we respond within 24–48 hours.